Out-of-hours services

Our out-of-hours services offer a range of facilities to help your business to function effectively at all times.

Repairs reporting provides a single contact for all maintenance issues that happen outside normal working hours. Defects and maintenance issues can be reported by phone, text or email. Our experienced operators will log calls and start the repair process, in line with procedures agreed in advance with you. For more details, see below.

Business continuity provides a helpdesk that allows you to continue to operate your business if an emergency or unexpected disruption to your operation occurs. For more details, see below.

Repairs reporting

Is your business struggling to provide an emergency repair service to your clients?

Hanover Telecare provides an out-of-hours repairs reporting facility, allowing you to offer a continuous emergency repair service 24 hours a day, 365 days a year.

We provide a single point of contact for all maintenance issues that happen outside normal working hours. Defects and maintenance issues can be reported by phone, text or email. Our experienced operators will log calls and start the repair process, in line with procedures agreed in advance with you.

Our customers also enjoy the choice of using their own approved contractors, utilising our approved contractors (where this service is available) or the flexibility to use both, as and when their own contractors are unavailable to attend repairs.

Business continuity

We provide a help desk that allows you to continue to operate your business if an emergency or unexpected disruption to your operations occurs.

Our services are completely tailored to suit your circumstances and can include facilities like:

Database back up;

Disaster recovery;

Call diversion; and

Cover for other telecare and out of hours service providers.