Picture of a Telecare Operator

 

Hanover Telecare User:

"My friend was ill.  They were very quick to respond and organised an ambulance to hospital."

 

 

 

Telecare for your organisation


Helping more than 30,000 people to live safely and independently in their own homes.


We really do know how important it is to ensure services are robust - after all, we've  provided successful call centre monitoring to thousands of our own customers in Hanover's housing developments for more than 30 years. And we can do the same for your business too. Our highly flexible and tailored packages meet your specific needs in a unique and affordable way.



Two call centres - one seamless service


We run two state of the art call centres in different geographical locations with highly trained, sympathtic and knowledgedable staff in each. This makes our service far more robust than single call centre organisations, and allows us to provide in-house back-up and business continuity in any event. It means our customers benefit from a consistent and continuous level of service, and even allows us to provide our services as a back up for other telecare providers.



Bespoke, actionable reporting tools


We offer a wide range of enhanced reporting options so you can clearly analyse your customers' trends and make future provisions based on these. Our electronic reporting system allows you to monitor all aspects of your service in real time.



A commitment to high performance and excellence


We adhere to the Telecare Services Association (TSA) Telecare Code of Practice, ensuring high quality standards of service delivery and transparency in everything we do.  We are also part of Hanover (Scotland) Housing Association; one of Scotland's largest not-for-profit providers of housing and related services to older people. Our aim is to provide a range of housing and care services promoting quality, independent living and supporting people in their own homes.



Find out more


For more information on the wide range of services we provide, or to obtain a free consultation and quote on how we can help you and your customers, call 0131 557 7465 or email businessenquiries@hsha.org.uk.