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"I let Hanover Telecare know if I am going on holiday.  When my friend here was ill they were very quick to respond and organised an ambulance to get them to hospital."
- Hanover Telecare customer

 

 

 

 

 

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Hanover Telecare is Hanover's round-the-clock emergency call and response service, with more than 25,000 connections from all over Scotland.

Operating since 1987, Hanover Telecare’s team of trained operators are on hand all day every day to provide assistance to a wide range of users, with an even wider range of needs.

The services that Hanover Telecare offer extend to:

• housing association tenants and homeowners;
• residents in local authority properties;
• people in their own homes; and
• lone support workers.

Hanover Telecare provides community alarm facilities to most of Hanover's developments - and you can watch a film about the service we provide here.

Hanover Telecare is the first Communities Alarm Service in Scotland to receive the Telecare Services Association's ‘Seal of Approval’ for good practice and our adaptability means we can constantly look at new types of service.

Hanover Telecare’s core services include:

• round-the-clock monitoring of developments for safety and security;
• monitoring of fire and smoke alarms;
• managing door-entry systems; and
• answering alarms in communal parts of developments including lounges, launderettes and lifts.

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• View Hanover Telecare's Key Objectives.
• View Hanover Telecare's Key Performance Indicators.
• Click on one of the items in the menu along the top of the page to find out more about Hanover Telecare's products.

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How to contact our Telecare Centre

If you live in a Hanover property and you have a maintenance emergency, please pull your alarm cord or call the Repairs Reporting line on 0800 783 3615.

If you have any other type of emergency please use your alarm in the first instance. If this is not possible then please contact the Hanover Telecare emergency number on 0845 604 4686.

 

For all other general enquiries, please contact:

Hanover Telecare
95 McDonald Road
Edinburgh
EH7 4NS

Tel: 0131 557 7488
Fax: 0131 557 7489 

Email the Telecare Centre.

Acting Hanover Telecare Manager: Patrick Langan

Click here for a map showing the location of the Telecare Centre.